We Value
Your
Privacy
Above All
Your trust matters. This policy explains what data we collect, why we collect it, and how we keep it safe.
Introduction
At Zenith Academy ("we," "our," or "us"), we are committed to protecting the privacy and confidentiality of personal information. This Privacy Policy explains how we collect, use, disclose, and protect information that we collect from students, parents, tutors, and visitors to our website at zenithacademy.au, our learning management system, and through our tutoring services.
By accessing our services or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. We comply with the Australian Privacy Act and other applicable data protection laws.
Last Updated: 22 July 2025
Information We Collect
Personal Information
We may collect the following types of personal information:
Student Information: Name, age, grade level, academic records, assessment results, learning needs, and tutoring session recordings.
Parent/Guardian Information: Name, contact details (email address, phone number), billing information, and relationship to the student.
Tutor Information: Name, contact details, qualifications, Working With Children Check status, banking details, and tutoring session recordings.
Website Visitor Information: IP address, browser type, referring pages, pages visited, and time spent on the website.
Collection Methods
We collect personal information through:
Registration and enrollment forms
Our website and learning management system
Communications with us (email, phone, in-person)
Tutoring session recordings
Cookies and similar technologies
Academic assessments and progress reports
How Use Information
We use the collected information for the following purposes:
Providing and Improving Our Services
Delivering personalised tutoring and educational services
Tracking student progress and adapting learning approaches
Managing tutor-student relationships
Processing payments and managing accounts
Improving our curriculum, teaching methods, and services
Communication
Sending session summaries and progress reports
Providing updates about our services
Responding to inquiries and support requests
Sending educational resources and newsletters (with consent)
Security and Legal Compliance
Ensuring child safety and appropriate conduct during tutoring
Protecting our rights, property, or safety
Complying with legal obligations and regulatory requirements
Information Sharing and Disclosure
We only share personal information in limited circumstances:
With Consent
We will share personal information with third parties when we have received explicit consent to do so.
Service Providers
We may share information with third-party service providers who help us deliver our services, including:
The Wise.live platform for tutoring session management
Payment processors
Cloud storage providers
Email service providers
All service providers are required to maintain the confidentiality and security of your personal information.
Legal Requirements
We may disclose personal information if required by law, regulation, legal process, or governmental request.
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, personal information may be transferred as part of the transaction.
Data Security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
Encryption of sensitive information
Secure storage systems
Regular security assessments
Staff training on privacy and security practices
Access controls and authentication measures
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
The length of time we have an ongoing relationship with you
Legal obligations to which we are subject
Whether retention is advisable in light of our legal position
Your Rights and Choices
You have certain rights regarding your personal information:
Access and Correction
You have the right to access and update your personal information. You can review and edit certain information through your account or by contacting us.
Withdrawal of Consent
Where we process personal information based on consent, you have the right to withdraw that consent at any time.
Marketing Communications
You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in each communication or by contacting us directly.
Complaints
If you have concerns about how we handle your personal information, please contact us. You also have the right to lodge a complaint with the relevant data protection authority.
Children's Privacy
As an education-based agency, we collect information from and about children with the consent of their parents or guardians. We take additional precautions to protect children's privacy:
We obtain parental consent before collecting personal information from children under 18
Parents can review, delete, and control the use of their children's personal information
We limit the collection of children's personal information to what is reasonably necessary
All tutors undergo Working With Children Checks and follow strict safety protocols
Tutoring sessions are recorded for safety and quality assurance purposes
Cookies and Similar Technologies
Our website uses cookies and similar technologies to enhance user experience and collect information about how the website is used. You can manage your cookie preferences through your browser settings.
International Data Transfers
We primarily store and process data in Australia. However, some of our service providers may be located in other countries. When we transfer personal information to a different country, we take steps to ensure that it receives an adequate level of protection.
Links to Other Websites
Our website and communications may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any website you visit.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by email.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Privacy Officer
Zenith Academy Australia
Email: privacy@zenithacademy.au
Phone: +61 412 516 154
Specific Provisions for Tutors
For Zenith Academy tutors, the following additional privacy provisions apply:
All communications with students must be conducted through approved platforms
Tutors must maintain confidentiality regarding student information and not discuss student progress with anyone outside of Zenith Academy, the student, and their parents/guardians
Personal contact information should never be shared with students
All tutoring sessions are automatically recorded for safety and quality assurance purposes
Tutors must report any concerns about student welfare to Zenith Academy management
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.
